Refund policy & More

Thank you for shopping with us! Please review our refund policy before making a purchase.

 

Thank you for shopping with JewelryResell. 
Please note that all sales are final. We do not offer returns or refunds under any circumstances.

No Returns or Refunds
We strictly do not accept returns, exchanges, or refunds. We encourage our customers to carefully review their orders before completing their purchase.

Lost Package Policy

Once your order has been shipped and is in the hands of the carrier, we are no longer responsible for any lost, stolen, or delayed packages. Unfortunately, we are unable to offer refunds or replacements for packages that are marked as delivered or lost in transit by the shipping carrier.

We recommend reaching out directly to the shipping carrier with your tracking number to file a claim or investigate further. If you need assistance with this process, feel free to contact us and we’ll do our best to guide you.

Thank you for your understanding.

Order Processing & Shipping

• We ship all orders within one week of purchase.

• Order preparation takes 1-4 business days before shipment.

• Shipping time varies based on the selected shipping option:

• Standard shipping: 2-5 business days

Disputes & Order Delays

• Filing a dispute may result in your order being postponed until further notice.

• We encourage customers to reach out to us directly before disputing a charge to resolve any concerns.

 

If you have any questions or need assistance, please contact us.

International Shipping & Refund Policy

We are proud to offer worldwide shipping on all orders.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or fees imposed by the destination country.

These charges are not included in the item price or shipping cost and are the sole responsibility of the customer.

We do not cover or refund:

• 
  Customs fees
  
• 
  Import duties or taxes
  
• 
  Delays caused by customs clearance
  

Shipping Delays

Once an order has shipped, delivery times are estimates only.

We are not responsible for delays caused by:

• 
  Customs inspections
  
• 
  Postal service delays
  
• 
  International carrier issues
  
• 
  Weather or force-majeure events
  

Shipping delays do not qualify for refunds.

Refused or Unclaimed Packages

If a package is:

• 
  Refused by the recipient
  
• 
  Not claimed
  
• 
  Returned due to unpaid customs fees
  

The order is not eligible for a refund. Any return shipping costs or losses are the responsibility of the customer.

Lost or Seized Packages

We are not responsible for packages that are:

• 
  Lost after confirmed delivery
  
• 
  Seized or held by customs due to local import regulations
  

No refunds or replacements will be issued in these cases.

Returns & Exchanges & Refunds

• 
  All sales are final