Shipping Policy
Please review this Shipping Policy before placing an order with Jewelry Resell.
Order Processing Time
Orders generally require 1–4 business days to be prepared, processed, and packed before shipment.
Business days do not include weekends, federal holidays, carrier holidays, or days when our fulfillment operations are closed.
Processing time is separate from shipping transit time. Shipping estimates begin after the order has been processed and accepted by the shipping carrier.
Estimated Shipping Times
After an order has been processed and handed to the shipping carrier, estimated transit times are:
- United States orders: 1–5 business days
- International orders: 2–9 business days
These timeframes are estimates only and are not guaranteed. Customs processing, carrier delays, weather, holidays, incorrect addresses, and other circumstances outside our control may cause deliveries to take longer.
24-Hour Delivery Disclaimer
Any reference to “24-hour delivery,” “24-hour shipping,” or similar wording does not apply to every order and is not a guaranteed delivery timeframe.
Delivery within approximately 24 hours may only be possible for certain orders when:
- The order is placed on a day when Jewelry Resell is actively processing and packing orders;
- The order is eligible to be packed and shipped on the same day;
- The selected shipping carrier and service can provide expedited delivery; and
- The delivery address is located close enough to our United States shipping location in the Boston, Massachusetts area.
Weekend orders, holiday orders, orders requiring additional processing, orders placed after the daily fulfillment cutoff, and addresses located farther from our shipping location may not qualify.
Actual delivery time depends on order-processing availability, the customer’s location, carrier operations, and the shipping service selected. Jewelry Resell does not guarantee that an order will arrive within 24 hours.
Shipping Address
All orders are shipped to the address provided at checkout. Customers are responsible for confirming that their shipping address is correct, complete, and deliverable before submitting an order.
If an incorrect or incomplete address is entered at checkout, the customer is responsible for contacting the shipping carrier when possible. Jewelry Resell is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.
Address-change requests are not guaranteed after an order has entered processing, fulfillment, or shipment preparation.
Shipping and Delivery
Once an order is handed to the shipping carrier, tracking updates, transit times, delays, and delivery scans are controlled by the carrier.
Delivery estimates are not guaranteed. Carrier delays, weather delays, customs delays, holiday delays, or other transit issues do not qualify an order for cancellation, refund, replacement, or store credit after the order has shipped.
Shipping Insurance and Lost Packages
Orders are insured in case a package is confirmed lost in transit before delivery.
Insurance coverage applies only to packages confirmed lost in transit before a delivery scan. Insurance does not cover packages marked as delivered by the shipping carrier.
If a package is confirmed lost in transit and has not been marked as delivered, Jewelry Resell will assist with the carrier or insurance claim process. Depending on the carrier or insurance claim result, Jewelry Resell may offer a replacement, store credit, or refund.
If the shipping carrier confirms that a package was lost before delivery, we will work with the carrier or insurance provider to resolve the issue.
Packages Marked as Delivered
If tracking shows that a package was delivered to the address provided at checkout, the order is considered successfully delivered.
Jewelry Resell is not responsible for packages that are lost, stolen, misplaced, or missing after being marked as delivered by the shipping carrier.
No refunds, replacements, or store credit will be issued for packages marked as delivered.
Customers are responsible for providing a safe and secure delivery location.
If a package is marked as delivered but cannot be located, the customer should contact the shipping carrier directly to open a missing-package investigation. Jewelry Resell may assist when possible, but a carrier delivery scan, GPS scan, delivery confirmation, or delivery photo will be treated as proof of delivery.
Duties, Tariffs, and Import Fees
Jewelry Resell is not responsible for duties, tariffs, customs fees, import taxes, VAT, brokerage fees, or other fees charged by a country, government, or shipping carrier.
These fees are the customer’s responsibility and are not included in the product price or shipping cost unless clearly stated at checkout.
If an order is delayed, refused, returned, abandoned, or held because of unpaid duties, tariffs, customs fees, import taxes, VAT, or brokerage fees, Jewelry Resell is not responsible for refunds, cancellations, replacements, or additional shipping costs.
Agreement
By placing an order with Jewelry Resell, you confirm that you have reviewed and agreed to this Shipping Policy.
For questions about an order, contact us at support@jewelryresell.com.